Communicating is an essential part of working in any team, especially so in protective services where disseminating critical information immediately can mean the difference of a successful evacuation or a critical loss event. Online and in person, I routinely observe questions about radios and other gear, as most people know me as a recovering 12-stepper when it comes to gear. I have the personality ‘flaw’ that requires me to know how everything works and I am not satisfied or even comfortable in using something until I do. I was the kid who took everything apart, unfortunately having to put some of them back on the Christmas list next year…those of you like me know what I mean.